The-HoleySoles-Shop.co.uk

Terms and Conditions

Terms and Conditions

DELIVERY

We aim to despatch orders within 2-3 working days, but this may not always be possible, and so if you have an urgent deadline we will always try to accommodate you. Please email us to arrange.

Despatch times may be extended during busy periods such as the festive season, especially after 15th December cut-off.

RETURNS POLICY

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible for you.

To arrange a return, you must email us within 24 hours of delivery.

Products must be returned in a fully saleable condition within 7 days of contacting our Customer Services Team.

Once we have received the returned item we will initiate the refund of the product cost, minus our delivery costs.

BACKORDERS

If for any reason your item is not in stock your order will remain on backorder for delivery in due course. We are always available to update the progress of any items that are on backorder - please email or Freephone us.

Please note that orders placed are debited when you press the 'Confirm Payment' button within the payment pages.

PAYMENT

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system.

Please note, we do not view or keep any card details and all information is encrypted for security purposes.

Any orders cancelled due to a change of mind will incurr a fee of 2.5% to cover processing costs.

PRICE MATCH

We are happy to Price Match at our discretion.

Simply email us a) The URL b) the full price including VAT & Shipping c) the full price difference.

We will then evaluate and upon our email-approval we will credit back to your card immediately after your order is processed. Please email us once your order is complete.

Please note: We can only price match bona-fide UK based, tax paying companies. We do not price match eBay shops, auction websites or companies selling at below cost price.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any Products from this Website at any time and / or remove or edit any materials or content on this Website.

This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

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